Sky2C Relocations Global Operations
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Faqs


Faqs Related to Relocations


Do I have to pay a deposit to hold my required pack date?
We do not require our clients to pay any kind of deposit; however, payment must be received prior to the first day of your pack unless your employer has a credit facility with Sky2C.


Do you take American Express?
Unfortunately we do not take payment by American Express. We do take most other payment cards including Visa and MasterCard.


What time do the crew start and finish?
The crew will arrive at your home at approximately 9am (traffic dependent) and work throughout the day. Typically, our crews will be finished by 4pm, depending on the volume of your possessions to be packed.


Do I need to be at the property all day whilst the crew are there?
You will need to be at home to let the crew into your property; upon their arrival, you are free to leave and come back at the end of the day to secure the property and complete all relevant paperwork.


How many crew members will pack my shipment?
We prepare for each move on a case by case basis; crew members and additional resources will be allocated based on the volume of your move, type of shipment, and if you have any additional special requirements.


Can I stay in my property during the pack?
Yes; if you make us aware you will still be living in your property, our crews will leave all your essential items and pack them on the final day.


Is customs clearance included in your quotation?
Yes - normal customs clearance is included in our quotation, however the following is excluded:

  • Customs duties, taxes and/or handling charges due to public health and quarantine issues
  • Additional customs inspections, examination fees, security screening or related security costs
  • Our teams are on hand to advise you through the intricacies of each of these processes.

How long does customs clearance take?
This is completely dependent on each country and our teams will talk you through the process for your required destination.


Is parking suspension included?
Yes, we will do our best to ensure that parking is suspended but this completely depends on how much notice we are given of your move.


What happens if the volume increases/decreases?
Our teams are flexible and can accommodate accordingly. In terms of final payment, our invoice will be adjusted to reflect the changes in volume.


What happens if something is damaged in transit?
Although we have one of the lowest damage ratios in the entire industry, we offer Transit Cover Insurance to give you piece of mind.


Is insurance included in our quotation?
No, you have to take Transit Cover as an additional extra. Rates vary depending on your final destination. Please ask your dedicated Move Manager for further details about our cover.


Can I do my own packing?
In order for us to clear personal effects through customs, a detailed inventory must be completed ensuring that a Sky2C crew has appropriately wrapped and sealed all boxes and items within the shipment.

We are happy if you wish to pack a few boxes with personal effects yourself, but would require that the boxes are left open so that they can be added to the above inventory and to ensure that all goods are packed correctly and are fully protected during transit.


Can I have some boxes delivered to me prior to my move?
Of course, this is no problem at all. Just let your Move Manager know how many boxes you require and this can be arranged for you.


Can I take my car with me?
Along with your household move, we can assist with the shipping of your car; this is also dependent on the importation regulations for your destination country. Please speak to your Move Manager for details.


Can I take pets with me?
Yes, we would be happy to provide you with a quotation to move your pets.


Who would be my point of contact throughout the move?
When you book your move with us, we provide you with your own dedicated experienced Move Manager who will work with you, managing the entire relocation process and ensuring you are fully informed every step of the way.


Do you unpack for me at my new home?
Yes, if you want we can add this service in the quotation then will unpack in your new home and place the furniture in the rooms of your choice.

 

 

Faqs Related to Freight


What is the maximum weight and size limits for a package?
  Our Online Criteria is based on the following;
  

The maximum weight per parcel is 30.0kg, but size restrictions also apply:
§   For UK collections, a parcel must not exceed 120cm on the longest side and must not have a volume exceeding 0.18 cubic meters.


§   For international shipments the maximum dimensions per parcel are 120cm x 88cm x 120cm. If your parcel is large but   lightweight, you may be charged for its volumetric weight rather than its actual weight.

If your package exceeds any of these limits, please contact our Office that will be able   to give you information on services and tariffs available for larger items.

What is volumetric weight?

  Note: Volumetric weight applies to international shipments only.

If you are sending a large but lightweight parcel you may be charged on volumetric weight rather than actual weight:


  • If the volumetric weight of your parcel is greater than the actual weight, you will be charged on volumetric weight.
  • If the volumetric weight is greater than 30.0kg (in Air Cargo) a surcharge (For EU Countries
will apply.


Why doesn't Sky2C Relocations include Customs duties, Handling Charges, Clearance and taxes in its shipping tariff?
The Customs authorities in the destination country determine whether any duties and taxes are applicable when the parcel arrives. This is based on the information provided on the parcel label (Air Waybill) and Customs paperwork, in particular the contents, declared value and weight. Sky2C Relocations is unable to get involved in charges accrued at destination.


Who is liable for paying Customs duties and taxes?
All handling, local charges, customs clearance charges and delivery within city limits (Approx 60km from International Airport are included. However the receiver is responsible for paying any duties and taxes that may apply.


Do I need to create Customs paperwork for my parcel?
For your convenience Sky2C Relocations will generate and prepare all your paper work including Performa invoice from your booking details.

Please ensure you have completed the Packaging List/Declaration.

If you are sending a commercial shipment with a commercial value, you will need to prepare a rather than a Performa.

 

 

Faqs Related to Prohibited Items

 

  Which items are in Prohibited List?

  • Animals (including birds, fish, insects, larvae, pupae etc)
  • Antiques, Art works and collectibles
  • Banderols/tax stickers
  • Bullion (or any precious metal)
  • 'Cash-like' negotiable instruments in bearer form (this would include but not be limited to cash, bank notes, currency, vouchers, securities, pre-paid phone cards, activated sim cards and unused stamps)
  • Complete firearms, firearm parts, ammunition, explosives, weapons or items that could be used as weapons (these include but are not limited to decorative swords, kitchen knives etc)
  • Human remains or ashes
  • Illegal goods (these are goods which are considered illegal in the origin, the transit points and/or the destination countries and would include but not be limited to pirated goods, counterfeit goods and narcotics)
  • Irreplaceable/unique items
  • Ivory and other banned products
  • Jewellery and objects constructed of precious metals and/or stones
  • Loose precious stones (including Industrial Diamonds)
  • Medical samples (includes bodily fluids and tissue samples)
  • Negotiable instruments in bearer form (this includes but is not limited to blank cheques, blank activated credit cards / debit cards / charge cards or cash dispenser cards and event tickets
  • Perishable items that require a temperature controlled environment
  • Pornography
  • Tobacco

 

RESTRICTED/SUBJECT TO APPROVAL /SPECIAL SERVICE REQUIREMENT

  • Animal products
  • Costume jewellery
  • Designer clothing, apparel, accessories
  • Drugs (legal) and pharmaceutical products over £100
  • Electronic components
  • Flowers, Plant products
  • Furs and garments trimmed with fur
  • Mobile telephones and accessories
  • Personal Data
  • Watches over £100 individual value
  • Dangerous goods (these include but are not limited to dry ice, biological substances, UN classified dangerous goods and any goods specified as such under IATA, ADR and IMDG regulations

 

"I would recommend Sky2C Relocations to everyone. I have rheumatoid arthritis and am not able to do much. Not only was Sky2C Relocations very professional and courteous but they made me feel like a person and not just another moving job. " –P. Busha // Patiala

"After driving 14 hours in a rental truck, the last thing we wanted to do was move our valuables up 3 flights of stairs. Not only was Sky2C Relocations the most reasonably priced, but their hard work and positive attitude made our move enjoyable. Thank you Sky2C Relocations. " –F.McWilliams // Denver, CO

"As a Real Estate Agent, Sky2C Relocations Services has moved several of my clients and they have always provided superior services. They are very professional and pay close attention to detail, something that I have yet to find in other companies. " –G.Timani // Silver Springs Housing,Mumbai